IT Support from IT Experts

At your side
when things get critical

Your employees have a good handle on the operation of your IT. Nevertheless, from time to time problems and escalations occur that could be solved much faster by experts with great experience and vast knowledge zooming in than by an inhouse team looking out for solutions. Benefit from the expertise and many years of operational experience of ConSol’s support engineers: We know all the parts of IT infrastructures and we specialize in finding our way quickly even in complex environments.

If required, ConSol offers IT support for almost all technologies commonly used on the market. Our IT experts will assist you with the detailed analysis, evaluation and, if necessary, troubleshooting.
Right by your side, competent, fast and – if necessary – around the clock, by telephone or remote access. Individually agreed SLAs make costs transparent and calculable.

Even experienced IT operations personnel sometimes encounter situations where they need assistance. That's when ConSol's support engineers step in with their specialized knowledge and practical experience to help you.

Peter Hotter
Head of IT-Operations

Rely on Our Rapid Reacting Force

German-speaking. Around the clock.

Depending on the SLA, you can rely on familiar, qualified contacts who speak your language - and on high-quality IT operations in regional proximity - up to 7x24 hours.

Field-tested – from M to XL

Benefit from our best practices! ConSol experts derive their knowledge from more than four decades of company project experience across all sectors – in medium-sized companies as in well as DAX corporations and other heavyweights.

ISO Certified

You can always rely on ConSol: We are ISO 9001 and ISO 27001 certified and we are continuously working to improve our processes – making us a strong partner in all aspects of your IT infrastructure.

Customized with Flexible SLAs

You determine the scope of services you want our team to provide for you: You determine service level, priorities and response times individually, thus also constantly controlling costs.

One Address – All Experts

In addition to IT operations experts, software engineers, IT architects, monitoring teams and consultants, ConSol unites specialists from all areas of expertise under one roof. Just to make sure, that your IT is working smoothly at all times.

Calculable Costs

You pay exactly what we have agreed on in the scope of services. This transparency is the basis for any trusting cooperation. And you will also benefit from a long-term planning security.

More than
200 customers
trust ConSol
for their
IT & Software

Find out more

IT support from IT experts: details of the ConSol offer

	Operational Services	Managed Services	IT Support
Predefined SLAs
Custom-designed SLAs
Proactive Problem Management
Automatic Alerts
Performance Monitoring
Single Point of Contact (SPoC)
Operational Responsibility
German-Speaking
Monthly Service Meetings
Web Access to Service Status
Capacity Planning
Monitoring of Application-specific Connectors
Access to Expert Knowledge
Security
24/7

Technologies & competencies of our IT experts

Our portfolio around IT support

Profit
even in
complex
heterogeneous
environments

With tailored IT support packages, we assist your company exactly where needed. On request, ConSol staff and IT experts are available around the clock. IT support jobs are carried out by telephone or e.g. via remote maintenance.

Our support and IT services range from virtualization (VmWare, OracleVM, SolarisZoning etc.), Unix/Linux/Windows OS, networking (e.g. Jiniper, FortyGate or Cisco), storage (NetApp etc., and more.), databases (Oracle, MySql, MariaDB, Postgres, Progress, MongoDB, InfluxDB), monitoring (e.g. Nagios, Prometheus, and Grafana) to web middleware (e.g. Apache, Ngnix, Tomcat, WebLogic, JBoss, Glassfish, Payara) and applications.

We also provide analyses, e.g. on stability or performance problems of your individually developed or purchased standard applications.

Any more Questions about IT Expert Support?

Let's talk!

Marc Mühlhoff

# IT Ops

# Observability

# Cloud Services

+49-211-339903-74

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IT Support from IT Experts

At your side
when things get critical